Regardless of your organization’s CX maturity level or the specific challenges you face, there are two strategies that will always be relevant, and necessary for customer experience success: Cross-functional collaboration and communication. Kristi Knight, CMO at CX Intelligence leader InMoment will share both her own experiences, as well as real-world case studies from other CX leaders who have mastered these skills to evolve their cultures, win over executives, and operationalize lasting change for undeniable business impact.
Kristi Knight, Chief Marketing Officer, InMoment