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The Optimized Customer Experience – Achieving Harmony Between Bots & Humans

Bots represent a new opportunity to make agents more productive and deliver better customer outcomes. And Australian organizations are realizing this – with 14% expecting to introduce chatbots in 2018 compared to just 2% in 2017*. So what does this mean when it comes to how chatbots can exist alongside contact center staff?

Join me to find out more about: 

  • How bringing chatbots and humans together can provide benefits for both customers and contact center agents.
  • When to handover from chatbots to humans in order to maintain a seamless customer experience.


Peter Vasey, Head of Marketing – Asia Pacific, Bold360