Bots represent a new opportunity to make agents more productive and deliver better customer outcomes. And Australian organizations are realizing this – with 14% expecting to introduce chatbots in 2018 compared to just 2% in 2017*. So what does this mean when it comes to how chatbots can exist alongside contact center staff?
Join me to find out more about:
- How bringing chatbots and humans together can provide benefits for both customers and contact center agents.
- When to handover from chatbots to humans in order to maintain a seamless customer experience.
Peter Vasey, Head of Marketing – Asia Pacific, Bold360