How do you go about building a customer-centric company? And how do you earn the right to growth by improving customers’ lives? Built around a five competency framework that has advanced the customer experience transformation in businesses around the world, this workshop will help businesses embed these competencies and get into action quickly with a united leadership team. Using examples of over 40 interviews conducted with CCO’s around the world exploring how they are bringing these competencies to their organization, this workshop will also explore how this framework can shift your business intent toward earning the right to growth by improving customers’ lives.
Facilitator: Jeanne Bliss, the global authority on CX and President, Customer Bliss