"Number one customer experience event in the country." Adam Novak, Group Head of CX, nib
EXCLUSIVE INTERNATIONAL KEYNOTE
INTERNATIONAL KEYNOTE
KEYNOTE
THINK TANK HOST
48
Hours in the Hunter Valley
THE CX Conference
Exploring the rapidly evolving world of customer experience as it becomes an ever more important differentiator in the fight for market share, The CX Symposium will delve into what it truly takes to become a customer-obsessed organisation. The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the growing priority of our employee experiences in driving CX strategy; and what our customers really want from us as customer-centric businesses.
Details
WHERE
Hunter Valley
WHEN
2-3 April 2019
WHO:
Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
ATTEND:
SPONSOR:
the
SPONSOR
EXPERIENCE
PLAY VIDEO
CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…
Emma Harrington
The NRMA
CEO, Motoring and Membership
Ebenezer Banful
ANZ
Manager Customer Analytics
Justin Lee
Expedia Group
Director Customer Experience
Elyssia Clark
Benetas
GM, Customer, Insights and Marketing
Lisa Dowie
PEXA
Chief Customer Officer
Luka Popovac
McDonald's
Head of Customer Experience
Adam Novak
nib group
Group Head of Customer Experience and Operational Excellence
Belinda Dimovski
Australian Red Cross
Former Director Engagement and Support
Exclusive International Keynote:
Scott McKain
The Godfather of CX, International best-selling author
Scott McKain is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain latest book, released by an imprint from Simon & Schuster, titled “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction” was recently released to rave reviews from the world’s leading executives and thought leaders.”
Scott McKain’s presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations.
He has presented his business strategies on platforms in all fifty states and seventeen countries… from Singapore to Sweden; from Mexico to Morocco… from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the “Professional Speakers Hall of Fame.” And, he is a member of “Speakers Roundtable” — an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.
Here’s what you can expect
KEY PARTNERS
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
Interested?
