over

100

Enterprise CX leaders

"Number one customer experience event in the country." Adam Novak, Group Head of CX, nib

EXCLUSIVE INTERNATIONAL KEYNOTE
Scott McKain
The Global Authority on CX ,
INTERNATIONAL KEYNOTE
TP Pura
Head of Innovation and Customer Insight , SEPHORA SEA
KEYNOTE
Suzanne Santos
Chief Customer Officer , Aesop
THINK TANK HOST
Dianne Morgan
Director of Guest Experience , AccorHotels

48

Hours in the Hunter Valley

THE CX Conference

Exploring the rapidly evolving world of customer experience as it becomes an ever more important differentiator in the fight for market share, The CX Symposium will delve into what it truly takes to become a customer-obsessed organisation. The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the growing priority of our employee experiences in driving CX strategy; and what our customers really want from us as customer-centric businesses.



Details

WHERE

Hunter Valley

WHEN

2-3 April 2019

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS

ATTEND:

Reserve your place

SPONSOR:

Become a Partner

the

SPONSOR
EXPERIENCE

PLAY VIDEO

 

CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Cambell Holt

Mercer

Chief Customer Officer

Harriet Wakelam

IAG

Director Design Centre

Jason Bradshaw

Volkswagen Group Australia

Chief Customer Officer

Justin Lee

Expedia

Director Customer Experience

Exclusive International Keynote:
Scott McKain

The Godfather of CX, International best-selling author

Scott McKain is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain latest book, released by an imprint from Simon & Schuster, titled “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction” was recently released to rave reviews from the world’s leading executives and thought leaders.”

Scott McKain’s presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations.

He has presented his business strategies on platforms in all fifty states and seventeen countries… from Singapore to Sweden; from Mexico to Morocco… from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the “Professional Speakers Hall of Fame.” And, he is a member of “Speakers Roundtable” — an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most Customer Experience Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

KEY PARTNERS

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Interested?

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 413 599 782

tristan@ashtonmedia.com.au