Customer 360 Symposium 2019

The region's #1 Customer Experience conference

Date 2 - 3 APRIL

Creating competitive advantage through Customer Experience.

Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival. An exceptional customer experience is non-negotiable. The customer now decides how, when and where they engage with their chosen brands, and their tolerance for poor experience is at an all-time low.

The 6th annual Customer 360 Symposium will bring together 170 of the leading minds in creating customer-obsessed strategy across CX, marketing and insights in ANZ’s enterprise organisations. Encompassing both the CX Symposium, and the inaugural Customer Insights Symposium, this year’s event will delve deeper into customer strategy than ever before, through inspiring international keynote presentations and local case studies.

The Symposium takes place in the Hunter Valley where for two days delegates can escape the daily distractions of their office environment to spend time focusing exclusively on the ever-changing world of customer and insights strategy. For a select number of qualifying senior executives, attendance to the conference is complimentary as the Symposium has been sponsored by a select group of market-leading partners.

The CX Symposium

Exploring the rapidly evolving world of customer experience as it becomes an ever more important differentiator in the fight for market share, The CX Symposium will delve into what it truly takes to become a customer-obsessed organisation. The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the growing priority of our employee experiences in driving CX strategy; and what our customers really want from us as customer-centric businesses.

The Customer Insights Symposium

Being part of the renowned Customer 360 Symposium, the Customer Insights Symposium will create a dedicated hub for customer insights leaders from ANZ’s enterprise brands to come together to explore the role of customer insights as businesses transform to be customer-led, while discussing and exploring the challenges and trends unique to client-side insights and research leads. Underpinned by an expert advisory board, some of the key themes we’ll be exploring include the democratisation of insights across the business; how we can leverage better storytelling to convey insights in a meaningful way; and how we can better champion the voice of the customer in decision making and strategy.

Details

WHERE

Hunter Valley

WHEN

2-3 April 2019

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Reserve your place

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX and Customer Insights Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?

PLAY VIDEO

CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Cambell Holt

Mercer

Chief Customer Officer

Gabrielle Dracopoulos

Guide Dogs NSW/ACT

Head of Experience Transformation

Harriet Wakelam

IAG

Director Design Centre

Jason Bradshaw

Volkswagen Group Australia

Chief Customer Officer

Justin Lee

Expedia

Director Customer Experience

Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…

Adam Innocenzi

Dexus

Customer Insights & Initiatives Manager

Elyssia Clark

SEEK

Head of Customer Insights & Analytics

Sam Harris

HESTA

General Manager - Insights & Customer Experience

Steve Scholtz

Transport for NSW

Director, Customer Insight

Tamir Chen

Caltex Australia

Head of Marketing Strategy & Insights

Dr. Violet Lazarevic

Endeavour Drinks Group

Head of Customer Behaviour and Data

What’s on the agenda?Full agenda coming soon…

Welcome & Opening

with Ashton Media

International Keynote

Scott McKain

Hall of fame speaker &

Godfather of CX

International Keynote

TP Pura

Head of Innovation and Customer Insight

Sephora SEA

The Evolving Role of Insight in Customer-Led Transformation

Louie Ong

Director Customer Insights

Wyndham Destinations

Coffee Break & Networking

sponsored by Yahoo

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

THE MINUTE YOU STOP LEARNING you've reached your potential. So the opportunity to hear the way others think about CX is great learning and development for me.

NUMBER ONE CUSTOMER EXPERIENCE EVENT IN THE COUNTRY Level of networking opportunities and environment can be found nowhere else.

BEST CONFERENCE EVER ATTENDED The Customer 360 Symposium 2018 was hands down the best conference I have ever attended.

THE CALIBER OF ATTENDEES The caliber of attendees this year has been remarkable


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 2 8228 6900

timsh@ashtonmedia.com.au