Roundtable discussion

Bridging the Gap in Experience: Designing More Connected Customer Journeys

You’ve been personally selected to join us for a VIP lunch and roundtable discussion at the beautiful Crowne Plaza Resort in the Hunter Valley on Tuesday 29th March.

Join 12 carefully selected CX leaders for a beautiful lunch and insightful afternoon as we discuss Bridging the Gap in Experience: Designing More Connected Customer Journeys.

In order to design a customer journey that is truly seamless and connected, we need to ensure that we are looking at the customer experience holistically and that siloes across the organisation are not hindering our efforts. But we also need to ensure that the technologies and platforms we’re using are working together seamlessly in order to deliver on that vision for connected experience, and avoid creating a fractured and disjointed one.

In this roundtable, moderated by Cameron Adams, APAC Director CXone Practice at NICE, you’ll have an invaluable opportunity to hear and learn from your CX peers as we discuss:
– What challenges we face with limitations of our tech infrastructure in creating a seamless experience for our customers
– How can we align a customer-centric culture with a seamless tech stack to create connected experiences for our customers?
– Creating exceptional digital customer experiences, right from the get-go
– Bridging the gaps between digital and human CX to create more connected customer journeys