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Australia’s Most Important Customer Experience Awards

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As a customer experience grows, matures, and becomes an ever more important differentiator in the fight for market share, organisations want  to recognise and reward their teams for CX excellence.

As such, in partnership with EY, we’re thrilled to announce the launch of the CX Awards; the ultimate accolade in CX excellence and innovation.

Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best CX leaders, teams and innovations from their competition. And by bringing together the CX leadership community to benchmark and recognise the very best customer experience initiatives in the ANZ region, the awards will celebrate those enterprise businesses making great strides in their CX strategies.


Why Enter?

The CX Awards 2018 are the perfect opportunity to differentiate your business as a customer obsessed organisation leading the way in the battle for market share. With a transparent and rigorous judging process, winning one of the prestigious awards will be an accolade to be proud of.

The last 12 months have placed an emphasis on Employee Experience role in Customer Experience, and for good reason; our teams and employees are at the front line of driving CX innovation, pioneering customer-centric business strategy, and engaging with customers on the frontline. The CX Awards are a fantastic opportunity to thank and recognise your team’s hard work and to drive them to continually innovate.

Who can enter?

The CX Awards aim to recognise, benchmark and celebrate brands’ and individuals’ CX leadership and innovation in the ANZ region.

Entries from CX suppliers, including technology platforms, CX agencies and consultancies, or data and analytics engines are welcome. CX suppliers are able to enter themselves for the Best CX Partner Category, however entries from CX suppliers for all other categories must be on behalf of a client. In this case, CX suppliers making the entry must provide evidence that your submission has been endorsed by the client. Please note that if your entry wins its category, the award will be presented to the client/brand at the ceremony, and not the supplier.

The Categories

CX Awards Partners