"It’s great recognition for everyone involved for all their hard work." Hyundai (2018 winner)
Australia’s Most Important Customer Experience Awards
The CX Awards are the ultimate accolade in CX to benchmark, recognise and celebrate CX excellence and innovation in the region.
Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best CX leaders, teams and innovations from their competition. And by bringing together the CX leadership community to benchmark and recognise the very best customer experience initiatives in the ANZ region, the awards will celebrate those enterprise businesses making great strides in their CX strategies.
One International Towers,
Barangaroo NSW 2000
17 October 2019
CX AWARDS 2018
BEST CX TRANSFORMATION
Category sponsored by CX360. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.
BEST CX INITIATIVE
This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.
BEST EMPLOYEE EXPERIENCE INITIATIVE
This award will celebrate a client-side brand making great strides in improving the employee experience.
CX LEADER OF THE YEAR
Category sponsored by Zendesk. This category will recognise an individual pioneering and shaping the future of customer experience.
BEST MULTICHANNEL CUSTOMER EXPERIENCE
Category sponsored by My CX. This award is open to client-side brands that are integrating their touchpoints across the business to deliver a seamless and rewarding customer experience across channels.
BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX
Category sponsored by 7.ai. This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.
CX TEAM OF THE YEAR
Category sponsored by SCC Talent. This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.
BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX
This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.
EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE
This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.
BEST CX PARTNER (TECHNOLOGY OR ADVISORY)
This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.