CX Awards logo

10

categories celebrating CX excellence

"It’s great recognition for everyone involved for all their hard work." Hyundai (2018 winner)

Judge
Harriet Wakelam
Director Design Centre , IAG
Judge
Paul Meischke
Director of Customer Experience and Operations , Restaurant Brands Australia
Judge
Adam Novak
Group Head of Customer Experience , nib
Judge
David Pisker
Head of Customer Experience , Officeworks
Judge
Belinda Dimovski
Director Engagement & Support , Australian Red Cross
Judge
Jason Bradshaw
Chief Customer Officer , Volkswagen Group Australia
Judge
Justin Lee
Director Customer Experience , Expedia Group

9

judges

Australia’s Most Important Customer Experience Awards

The CX Awards are the ultimate accolade in CX to benchmark, recognise and celebrate CX excellence and innovation in the region.

Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best CX leaders, teams and innovations from their competition. And by bringing together the CX leadership community to benchmark and recognise the very best customer experience initiatives in the ANZ region, the awards will celebrate those enterprise businesses making great strides in their CX strategies.

Details

WHERE

PwC Australia,
Level 17
One International Towers,
Watermans Quay,
Barangaroo NSW 2000

WHEN

17 October 2019

SPONSOR

Become a partner

CX AWARDS 2018
HIGHLIGHT REEL

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The categoriesSee Entry Pack for more details…

BEST CX TRANSFORMATION

Category sponsored by CX360. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.

BEST CX INITIATIVE

This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.

BEST EMPLOYEE EXPERIENCE INITIATIVE

This award will celebrate a client-side brand making great strides in improving the employee experience.

CX LEADER OF THE YEAR

Category sponsored by Zendesk. This category will recognise an individual pioneering and shaping the future of customer experience.

BEST MULTICHANNEL CUSTOMER EXPERIENCE

Category sponsored by My CX. This award is open to client-side brands that are integrating their touchpoints across the business to deliver a seamless and rewarding customer experience across channels.

BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX

Category sponsored by [24]7.ai. This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.

CX TEAM OF THE YEAR

Category sponsored by SCC Talent. This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.

BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX

This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.

EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE

This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.

BEST CX PARTNER (TECHNOLOGY OR ADVISORY)

This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.

CX Awards Judges…Celebrating CX leadership and innovation…

Paul Meischke

Restaurant Brands Australia

Director of Customer Experience and Operations

Claire Chow
Claire Chow

Transport for NSW

Customer Strategy and Experience Design Director

David Pisker
David Pisker

Officeworks

Head of Customer Experience

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Cambell Holt

Mercer

Chief Customer Officer

Harriet Wakelam

IAG

Director Design Centre

Jason Bradshaw

Volkswagen Group Australia

Chief Customer Officer

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie

PEXA

Chief Customer Officer

Interested?

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 413 599 782

tristan@ashtonmedia.com.au