VIP Executive Breakfast
Verdelho Room, Crowne Plaza Hunter Valley
27 October 2020, 7.50am – 8.45am,
immediately prior to the Customer 360 Symposium
Roundtable discussion
Customer 360 and the Future of Customer Engagement
Customer experience goes beyond support. Today’s customer journeys are fragmented due to the silos that exist across marketing, sales and customer service teams. Research shows that customer loyalty depends on how easy you make it for your customers to do business with you. With customer expectations at an all-time high, creating a 360-degree view of each customer has never been more important in the business landscape.
In this roundtable session, hosted by Freshworks, we will be discussing the future of unified customer engagement model and how organisations can use technology to delight customers and win them for life! We’ll explore:
– Contextual engagement Anywhere with customers
– The role of AI in improving CX
– Seamless integration within teams
– How CX agility enabled businesses through COVID
Your Moderator
Alex Huntley,
Head Of Customer Experience
Booktopia
Alex is a 20 year veteran in Customer Service and Contact Centres and is a passionate advocate for great customer experiences. As Head of Customer Experience at Booktopia he has nurtured a team and service culture, and spearheaded continuous improvement in one of Australia’s fastest growing businesses.
Your Hosts
MENU
Plated
Poached egg, guacamole, potato rosti and double smoked bacon with an English Muffin
Share Platters
Selection of seasonal fruits and berries
Freshly baked croissants and Danish pastries
Fresh juice
Barista coffee order
WHEN
27 October 2020, 7.50AM – 8.45AM
WHERE
Verdelho Room
Crowne Plaza Hunter Valley
