CX Symposium
CX Symposium

CX Symposium 2020

Hunter Valley | 24-25 March 2020

THE CX Conference

Exploring the rapidly evolving world of customer experience as it becomes an ever more important differentiator in the fight for market share, The CX Symposium will delve into what it truly takes to become a customer-obsessed organisation. The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the growing priority of our employee experiences in driving CX strategy; and what our customers really want from us as customer-centric businesses.

Details

WHERE

Hunter Valley

WHEN

24-25th March 2020

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS

ATTEND:

Apply for your place.

CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…

Emma Harrington

The NRMA

Chief Customer Officer

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Cambell Holt

Mercer

Chief Customer Officer

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie

PEXA

Chief Customer Officer

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?

PLAY VIDEO

Customer 360 Symposium video cover

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Richard Spencer

ONE OF THE BEST EVENTS ATTENDED. One of the best events I've attended. If you can take one thing away from these types of event that's a win, but I got about half a dozen from this one.

Nicole Crabtree

THE CALIBRE OF THE PARTICIPANTS AND PRESENTERS Being my first CX Symposium, I was really impressed with the calibre of the participants and presenters. The Ashton Media team worked tirelessly to ensure a seamless experience for participants which was really impressive too.

Sam Tewater

CONNECT WITH THE BEST CX PROFESSIONALS As a CX professional I was able to connect with the best CX professionals in successful organisations to continue my learning journey and also share my expertise and opinion.


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 413 599 782

tristan@ashtonmedia.com.au