"...I was really impressed with the calibre of the participants and presenters."
PAST INTERNATIONAL KEYNOTE
PAST SPEAKER
48
Hours in the Hunter Valley
THE CX Conference
Exploring the rapidly evolving world of customer experience as it becomes an ever more important differentiator in the fight for market share, The CX Symposium will delve into what it truly takes to become a customer-obsessed organisation. The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the growing priority of our employee experiences in driving CX strategy; and what our customers really want from us as customer-centric businesses.
Details
WHERE
Hunter Valley
WHEN
27-28 October 2020
WHO:
Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
ATTEND:
CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…
Emma Harrington
The NRMA
CEO, Motoring and Membership
Ebenezer Banful
ANZ
Manager Customer Analytics
Justin Lee
Expedia Group
Director Customer Experience
Elyssia Clark
Benetas
GM, Customer, Insights and Marketing
Lisa Dowie
PEXA
Chief Customer Officer
Luka Popovac
McDonald's
Head of Customer Experience
Adam Novak
nib group
Group Head of Customer Experience and Operational Excellence
Belinda Dimovski
Australian Red Cross
Former Director Engagement and Support
Here’s what you can expect
WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?
PLAY VIDEO
GATHERING
THE
rightsmartestBest Looking
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
CONNECT WITH THE BEST CX PROFESSIONALS As a CX professional I was able to connect with the best CX professionals in successful organisations to continue my learning journey and also share my expertise and opinion.
Sam Tewater - Senior Manager, Customer Experience
ONE OF THE BEST EVENTS ATTENDED. One of the best events I've attended. If you can take one thing away from these types of event that's a win, but I got about half a dozen from this one.
Richard Spencer - Chief Customer Experience Officer
THE CALIBRE OF THE PARTICIPANTS AND PRESENTERS Being my first CX Symposium, I was really impressed with the calibre of the participants and presenters. The Ashton Media team worked tirelessly to ensure a seamless experience for participants which was really impressive too.
Nicole Crabtree - CX Measurement Lead
FELT SAFE TO BE AT A FACE TO FACE EVENT This was a fantastic event, great networking opportunity and great content. Especially appreciated the think tanks and in particular felt the COVID restrictions were handled well as I felt safe to be at a face to face event. Look forward to attending next year and connecting to industry experts.
Dalveen Singh - Head of Customer Experience Strategy, Venues NSW
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Chris Waite
Business Development Director, Ashton Media
Ph: +61 424 453 172
chris@ashtonmedia.com.au