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Customer Insights Symposium

Customer Insights Symposium 2020

Hunter Valley | 24-25 March 2020

The Customer Insights ConferenceFor Enterprise Brands.

With the evolution of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data. We now have more have more information than ever before on how our customers interact with us, their consumer behaviours, their expectations and their attitudes towards brands. But it’s up to the insights teams to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy.

Following an incredibly successful launch, and now in its second year, the Customer Insights Symposium will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine key themes such as elevating the influence of customer insights teams within the business; innovating the delivery and design of customer research; and using customer insights to measurably move the needle on customer experience.

Details

WHERE

Hunter Valley

WHEN

24-25th March 2020

WHO:

Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Apply for your place.

Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…

Adam Innocenzi

Dexus

Customer Insights & Initiatives Manager

Steve Scholtz

Transport for NSW

Director, Customer Insight

Tamir Chen

Caltex Australia

Head of Marketing Strategy & Insights

Dr. Violet Lazarevic

Telstra

General Manager of Customer Insights

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Sam Harris

HESTA

General Manager - Insights & Customer Experience

Erika Williams

Sportsbet

Head of Research

Timothy Naylor

AGL Energy

Head of Customer Strategy & Insights

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential Customer Insights Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?

PLAY VIDEO

Customer 360 Symposium video cover

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Violet Lazarevic

BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!

Louie Ong

AMAZING EXPERIENCE This session has been an amazing experience, had the opportunity to catch up with some of the industry leaders that I have met in the past, as well as grow my networks and meet new leaders from different industries. Thanks Aston Media for doing a fantastic job, as well as the advisory board and the event sponsors.


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 413 599 782

tristan@ashtonmedia.com.au