"...brought together like minded insights professionals to talk through the critical issues..."
PAST INTERNATIONAL KEYNOTE
PAST SPEAKER
48
Hours in the Hunter Valley
The Customer Insights ConferenceFor Enterprise Brands.
With the evolution of the digital landscape, particularly highlighted over the past 6 months, comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data. We now have more information than ever before on how our customers interact with us and their expectations, and we’re having to keep our finger on the pulse with regard to rapidly changing attitudes and behaviours. But, it’s up to the insights teams to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy, helping us thrive into the future.
Following an incredibly successful launch, and now in its second year, the Customer Insights Symposium will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine key themes such as elevating the influence of customer insights teams within the business; innovating the delivery and design of customer research, and using customer insights to measurably move the needle on customer experience.
Details
WHERE
Hunter Valley
WHEN
27-28 October 2020
WHO:
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer
ATTEND:
Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…
Elyssia Clark
Benetas
GM, Customer, Insights and Marketing
Sam Harris
HESTA
General Manager - Insights & Customer Experience
Christopher Cramond
Aware Super
Head of Member Strategy
Karen Sheppard
Endeavour Drinks Group
Head of Customer Insights
Steve Scholtz
NSW Department of Education
Director, Insights & VoC
Kasia Witon-Wanstall
Tabcorp
General Manager, Corporate Brand and Customer Insights
Adam Innocenzi
Dexus
Customer Insights & Initiatives Manager
Here’s what you can expect
WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?
PLAY VIDEO
GATHERING
THE
rightsmartestBest Looking
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
AMAZING EXPERIENCE This session has been an amazing experience, had the opportunity to catch up with some of the industry leaders that I have met in the past, as well as grow my networks and meet new leaders from different industries. Thanks Aston Media for doing a fantastic job, as well as the advisory board and the event sponsors.
Louie Ong - Director Customer Insights, Asia Pacific
BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!
Dr. Violet Lazarevic - General Manager of Customer Insights
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Chris Waite
Business Development Director, Ashton Media
Ph: +61 424 453 172
chris@ashtonmedia.com.au