"...brought together like minded insights professionals to talk through the critical issues..."
International Keynote
International Keynote
48
Hours in the Hunter Valley
The Customer Insights ConferenceFor Enterprise Brands.
With the acceleration of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data, and this has never been more true than in the last 12 months. We now have more information than ever before on how our customers interact with us and their expectations, and as the world rapidly evolves as a result of the pandemic, we’re having to keep you finger on the pulse as attitudes, behaviours and expectations shift at a rapid rate. It’s up to the insights teams to keep tabs on customer sentiment and to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy as we navigate the road to recovery.
The Customer Insights Symposium, now in its third year, will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine such as the impact COVID has had on our ability to deliver and collaborate on customer insights; mastering the art of storytelling in democratising insights across the business; and navigating cost and time pressures in customer research.
Details
WHERE
Crowne Plaza, Hunter Valley
WHEN
Tue 27- Wed 28 April 2021
WHO:
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer
ATTEND:
International Keynotes
Stanford Swinton
Vice President of Global Care and Customer Experience
DELIVEROO (UK)
Hayley Ward
Head of CX, Digital and Data
MARKS AND SPENCER (UK)
Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…
Karen Sheppard
Endeavor Drinks Group
Head of Customer Insights
Adam Innocenzi
Dexus
Customer Insights & Initiatives Manager
Stephen Scholtz
Transport for NSW
Director, Customer Insight
Elyssia Clark
SEEK
Head of Customer Insights and Strategy
Sam Harris
HESTA
General Manager - Insights & Customer Experience
Christopher Cramond
AustralianSuper
Head of Analytics, Insights & Measurement
Kasia Witon-Wanstall
Tabcorp
General Manager, Corporate Brand and Customer Insights
Here’s what you can expect
WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?
PLAY VIDEO
GATHERING
THE
rightsmartestBest Looking
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!
Dr. Violet Lazarevic - General Manager of Customer Insights
AMAZING EXPERIENCE This session has been an amazing experience, had the opportunity to catch up with some of the industry leaders that I have met in the past, as well as grow my networks and meet new leaders from different industries. Thanks Aston Media for doing a fantastic job, as well as the advisory board and the event sponsors.
Louie Ong - Director Customer Insights, Asia Pacific
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Tim Stuart-Harris
Commercial Director, Ashton Media
Ph: +61 402 567 117
timsh@ashtonmedia.com.au