"...brought together like minded insights professionals to talk through the critical issues..."
PAST INTERNATIONAL KEYNOTE
PAST INTERNATIONAL KEYNOTE
PAST INTERNATIONAL KEYNOTE
100%
delegates would recommend the Symposium
The Customer Insights ConferenceFor Enterprise Brands.
With the acceleration of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data, and this has never been more true than in the last 12 months. We now have more information than ever before on how our customers interact with us and their expectations, and as the world rapidly evolves as a result of the pandemic, we’re having to keep you finger on the pulse as attitudes, behaviours and expectations shift at a rapid rate. It’s up to the insights teams to keep tabs on customer sentiment and to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy as we navigate the road to recovery.
The Customer Insights Symposium, now in its third year, will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine such as the impact COVID has had on our ability to deliver and collaborate on customer insights; mastering the art of storytelling in democratising insights across the business; and navigating cost and time pressures in customer research.
Details
Customer Insights Symposium 2023
WHERE
Crowne Plaza, Hunter Valley
WHEN
Tue 28 – Wed 29 March 2023
WHO:
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer
ATTEND:
International Keynote:
Nick Clarke
Head of Customer Insights
Cathay Pacific (HK)
A results-focused strategic thinker, passionate about understanding behaviour for customer and commercial benefit.
Started career working on a DFAT project in Shanghai at the World Expo, after studying Mandarin, Economics and doing a Masters in International Relations.
Thereafter, fell into a market research Graduate program with a focus on Jetstar and range of tourism clients, analysing quantitative and qualitative information to identify opportunities while reconciling competing considerations. Before long, switched to client side – Qantas and more recently Cathay Pacific, across customer insights, experience and strategy for Travel and Loyalty programs. This coincided with an MBA, and have since enjoyed mentoring MBA teams doing their capstone unit (6 week design-strategy sprint for a corporate client).
Collectively, this has involved a mix of Agile-HCD environments, managing teams and projects across international environments, with strong cross-cultural engagement and negotiation.
Passionate about helping people grow, innovate and improve to better understand different perspectives, cultures and ways of life. .
International Keynote:
Raj Sivasubramanian
Voice of Customer Program Manager
Airbnb (US)
Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback.
Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights. Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities.
Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback. Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.
Customer Insights Symposium 2022 Advisory Board…Driving the Customer Insights agenda…
Elyssia Clark
Benetas
GM, Customer, Insights and Marketing
Sam Harris
HESTA
General Manager - Insights & Customer Experience
Dr. Violet Lazarevic
Telstra
GM of Business Operations for Service and Delivery
Christopher Cramond
Aware Super
Head of Member Strategy
Karen Sheppard
Endeavour Drinks Group
Head of Customer Insights
Steve Scholtz
NSW Department of Education
Director, Insights & VoC
Sonny Sethi
Zip
Senior Director, Marketing Research
Adam Innocenzi
Dexus
Customer Insights & Initiatives Manager
Here’s what you can expect
the
THE SYMPOSIUM
EXPERIENCE
Customer 360 Symposium 2022 Highlights
PLAY VIDEO
GATHERING
THE
rightsmartestBest Looking
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
CALIBER OF DELEGATES IS DEFINITELY THE HIGHEST The caliber of delegates at the Customer 360 Symposium is definitely the highest of any conference that I attend. I think the seniority comes from the fact that you do get to be away from the office and it’s just an incredible opportunity.
Christopher Cramond - Head of Analytics, Insights and Measurements, AustralianSuper
AN ABSOLUTE GAME CHANGER The Customer Insights Symposium this year was an absolute game changer. Hearing from thought leaders in the industry, sharing their stories and learning what works has put me in a fantastic position to lead and influence effectively in my own organisation. In particular, hearing how the customer voice influenced rapid and far reaching change for many organisations (and the speed with which they responded), has set an incredible standard for what it means to truly be customer centric. Thanks for a great symposium!
Benjamin Warren - GM Empowered Intelligence, HESTA
THOUGHT PROVOKING CONTENT Amazing 2 days - a good mix of presentation style thought provoking content, smaller group discussion, networking and fun - and in such a beautiful and relaxing setting!
Karen Sheppard - Head of Customer Insights, ENDEAVOUR GROUP
INVALUABLE 2 DAYS I love attending the Customer 360 Symposium. It always has such a great range of speakers, really relevant and thought provoking content, and a fantastic calibre of attendees. Then there's the fabulous Hunter Valley location! An invaluable 2 days in the diary each year.
Virginia Meikle - Consumer Insights Manager, THE NRMA
LEARN FROM THE BEST The Customer 360 Symposium event is an amazing event for Senior CX and insights leaders to learn from the best!!
Sonny Sethi - Director, Global Research, Zip Co
INTERACT WITH THE LEADING MINDS The Customer 360 Symposium is the best conference for any CX and insights professionals. It combines great speakers and think tank sessions to help you learn from and interact with the leading minds in this space.
Adam Innocenzi - General Manager - Customer Insights and Initiatives, DEXUS
BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!
Dr. Violet Lazarevic - General Manager of Customer Insights
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Tim Stuart-Harris
Commercial Director, Ashton Media
Ph: +61 402 567 117
timsh@ashtonmedia.com.au