CX Awards 2021 - Ashton Media

10

categories celebrating CX excellence

"To get a win in one is a massive honour..." (The NRMA, 2020 winner)

2020 WINNER

Steve Grossrieder

CEO and ED, JAX Tyres & Auto , 2020 CX Leader of The Year winner

3

YEARS YOUNG

ANZ’s Most Important Customer Experience Awards

Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival, now more than ever. In today’s turbulent world, going above and beyond for your customers, demonstrating a sense of empathy, and empowering your employees to put the customer first, are all crucial.

It’s certainly been a difficult few months, but as we navigate these unstable times, let’s take a moment to pause, and to recognise and reflect on the incredible CX initiatives and strategies rolled out across the region. We all need a reason to celebrate now more than ever.

Back for their third year, The CX Awards are the ultimate accolade in CX to benchmark and recognise CX excellence and innovation in the region. Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.

So, take a moment to step back, to recognise all your hard work in delivering for your customers, and to thank your teams for their continuous efforts to put the customer first.

Details

WHERE

Sydney

WHEN

Thursday, 14 October 2021

CX Awards 2021 Key dates

3 May

Open for entries

18 June

Close for entries

2 July

Close for late entries

July

Judging

16 August

Shortlist announcement

14 October

Awards Ceremony

What the winners say…

TO GET A WIN ONE IS A MASSIVE HONOUR The event was really well organised, and we were very proud to be finalists in so many categories. To get a win in one is a massive honour, and this one speaks volumes for what has been done across the organisation. It is absolutely an Award and recognition that everyone at the NRMA and our group businesses can own.

IT MEANS A LOT An enormous thank you. We are humbled, and it means a lot to all those who have collaborated across AT to grow our customer centricity via initiatives like this

AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.

CX AWARDS
HIGHLIGHT REEL

PLAY VIDEO

The categoriesEntry Pack is coming soon…

CUSTOMER EXPERIENCE IN A CRISIS

This category will recognise a client-side brand that has put the customer front and centre as they navigate their response to crisis.

CX TEAM OF THE YEAR

This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.

CX LEADER OF THE YEAR

This category will recognise an individual pioneering and shaping the future of customer experience.

BEST CX TRANSFORMATION

This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.

BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX

This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.

BEST CX INITIATIVE

This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.

BEST EMPLOYEE EXPERIENCE INITIATIVE

This award will celebrate a client-side brand making great strides in improving the employee experience.

BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX

This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.