"To get a win in one is a massive honour..." (The NRMA, 2020 winner)
ANZ’s Most Important Customer Experience Awards
Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival.
As we all navigate our journey to customer-centricity, take a moment to pause and to recognise and reflect on yours and your team’s hard work, and to celebrate the incredible CX initiatives and strategies being rolled out across the region.
Back for their fourth year, The CX Awards are the ultimate accolade in CX to benchmark and recognise CX excellence and innovation in the ANZ region. Judged by an esteemed panel of your CX peers, and utilising a rigorous and transparent judging process, The CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.
Open for entries
Close for entries
Close for late entries
19 July – 6 August
What the winners say…
TO GET A WIN ONE IS A MASSIVE HONOUR The event was really well organised, and we were very proud to be finalists in so many categories. To get a win in one is a massive honour, and this one speaks volumes for what has been done across the organisation. It is absolutely an Award and recognition that everyone at the NRMA and our group businesses can own.
IT MEANS A LOT An enormous thank you. We are humbled, and it means a lot to all those who have collaborated across AT to grow our customer centricity via initiatives like this
AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.
EXCELLENCE IN CUSTOMER SERVICE: ELEVATING CUSTOMER CARE
Category sponsored by Emplifi. This award will celebrate a client-side brand elevating their customer service, transforming the customer experience by reducing friction throughout the care journey, and investing in their customer care agents to ensure excellent customer service.
BEST CX TRANSFORMATION
Sponsored by InMoment. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.
BEST MULTICHANNEL CUSTOMER EXPERIENCE
This award is open to client-side brands that are integrating their touchpoints across the business to deliver a seamless and rewarding customer experience across channels.
CX TEAM OF THE YEAR
This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.
CX LEADER OF THE YEAR
This category will recognise an individual pioneering and shaping the future of customer experience.
BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX
This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.
BEST CX INITIATIVE
This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.
BEST EMPLOYEE EXPERIENCE INITIATIVE
This award will celebrate a client-side brand making great strides in improving the employee experience.
BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX
This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.
EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE
This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.
BEST CX PARTNER (TECHNOLOGY OR ADVISORY)
This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.
Portfolio Director, Ashton Media
Ph: +61 481 235 899
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