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Agenda

17.00 – 18.45
Monday

Delegate Registration

18.45 – 19.00
Monday

Opening Comments & Dinner

19.00 – 19.30
Monday

International Keynote:
Making Promises, Keeping Promises: Bridging The Gap Between Marketing & Customer Experience

19.40 – 21.00
Monday

Dinner & Networking.

Tuesday 5 April

08.15
Tuesday

Breakfast & Opening Comments

08.40 – 09.10
Tuesday

International Keynote:
Customer Experience During Crisis Management

09.20  – 09.50
Tuesday

Keynote:
You’ve Created Your Customer Journey Map – Now What?

10.00 – 10.30
Tuesday

Keynote:
Embracing Martech To Create Data Driven, Personalised Customer Experiences

10.40 – 11.00
Tuesday

Coffee Break & Networking

11.00 – 11.30
Tuesday

When Customer Feedback Becomes “Same-Same”: Crowd Sourcing Break-through Ideas from Your Customers

Resonate

Moving from Just Measuring Customer Experience to Actually Improving It!

Verint

Content, Customer and Context – Connecting the Dots for a 360° Experience

Sitecore

11.40 – 12.10
Tuesday

Keynote:
The Adaptive Organisation – How To Create The Only Advantage That Matters

12.20 – 12.50
Tuesday

The CX Epiphany

Touchpoint

Mobile Engagement in 2016: What Are Consumers Telling Us?

LogMeIn

The Story Of Australia’s Largest Liquor Promo: Amplifying User Experience With Promotions On Demand

Traction Digital

13.00 – 13.45
Tuesday

Lunch

13.45 – 16.45
Tuesday

Wine Tasting

Or

Golf

Or

Workshop: Customer Journey Mapping

 

Or

Workshop: How Strong Is Your Organisation’s Thrive Cycle And What Does It Mean For Its Ability To Meet Customer Needs

17.00 – 19.00
Tuesday

Free Time – Relax & Recharge

19.00 – 19.45
Tuesday

Pre-Dinner Drinks Reception

19.45 – 22.00
Tuesday

Dinner

Wednesday 6 April

08.00
Wednesday

Villa Check-Out

08.15
Wednesday

Breakfast & Opening

8.40 – 9.10
Wednesday

Delighting our Customer’s Customer

9.20 – 9.50
Wednesday

Keynote:
Contact Centres Are Integral To Your Omni-Channel Customer Experience Program

10.00 – 10.30
Wednesday

Treat Me Like An Individual, You’ve Got The Knowledge! The Quest For Personalised Marketing

Criteo

The CMO Dilemma: For Love Or Money

Oracle

An Interview with Kathryn Wood, Customer Experience Program Lead at QBE Australia

Interactive Intelligence

10.40 – 11.00
Wednesday

Coffee Break

11.00 – 11.30
Wednesday

Keynote:
Transforming Customer Loyalty into Organisational Royalty

11.40 – 12.10
Wednesday

Keynote:
How To Evolve Your CX Maturity

12.10 – 12.40
Wednesday

People, Process & Technology – Delivering Outstanding Merivale Customer Experience
Driving Transformational Change When CX Is In Infancy
Why Customer Centricity Doesn’t Start With Your Customers

12.50
Wednesday

Lunch & Conference Close

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