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Agenda

Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

Wednesday 18 October

08.50 – 09.00

Welcome & Opening Remarks

09.00 – 09.30

Anand Thomas
Chief Customer Officer – Bancassurance, Digital & Direct Insurance
MLC

9.30 – 10.30

First Interactive Roundtable Discussion Group

10.30 – 11.00

Coffee & Networking Break

11.00 – 11.30

Keynote Presentation

11.30 – 12.30

Second Interactive Roundtable Discussion Group

12.30 – 13.15

Lunch & Networking

13.15 – 13.45

Michael Apte
Head of Consumer Marketing
Cochlear

13.45 – 14.45

Third Interactive Roundtable Discussion Group
 

14.45 – 15.15

Zach Kitschke
Head of Communications
Canva

15.00

Close of Customer 360 Forum