- Overview
- Post-Event Survey: 2017 Customer 360 Forum
- Customer 360 Forum Roundtable Selections
- Agenda
- Achieving a Customer Centric Culture in your Organisation
- Identifying, Measuring & Aligning Critical Customer Experience Metrics to Financial Outcomes
- Adapting to the Contact Centre of the Future
- NPS to Drive Improvement & Transform the Customer Experience
- Customer Insight & Analytics
- Reimagining insurance in a digital age
- Democratising Design – The Brand, the Customer, the Canva Journey
- Cochlear’s Innovation, a lifelong journey to help people hear and be heard
- Closing the Loop on Customer Experience
- Achieving Omni-Channel Experience
- Business Case Insight, Strategy & Success for Investment into Customer Experience/UX
- Personalising the Customer Experience Using Reliable Data
- Delegates
- Reserve Your Place
- Sponsor
Post-Event Survey: 2017 Customer 360 Forum
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