Does your organisation truly understand the value of satisfied customers? What would the financial consequences be to your company if the customer experience decreased? What if it increased? How does customer experience impact your companies costs and revenues?
As organisations across Australia face new competition from all angles, the digital customer experience is key. Hear insights from the 2017 Australian Digital Experience Report which investigates the correlation between digital experience and business outcomes, and what consumers value most when interacting with brands digitally.