Welcome and Introduction

Exploring Inclusive Leadership in CX

Diversity and inclusion has recently risen to the top of the agenda for many organizations. We have a responsibility and an opportunity to provide both customers and employees with products, services and experiences that cater to their needs and worldviews. Becoming an inclusive leader has gone from a nice to have, to a must have.

As CX professionals you are in a unique position. You already have many of the skills, experience and tools that can help accelerate the move to more diverse, inclusive and equitable organisations, creating experiences that are representative of and accessible to all.

We’ll explore why inclusive leadership is a must-have and identify the dimensions of an inclusive leader.

Philip Cross, Partner and Co-Founder, Leaders for Good
Kerry Boys, Partner and Co-Founder, Leaders for Good

Interactive Workshop

In this exclusive, hands-on workshop, you’ll have a unique opportunity to further explore what inclusive leadership means for you and your organisation, creating a space for you to ideate on what’s next for you, your business, and your approach to customer experience.

Summary and Close