CX Collective

50

Enterprise CX practitioners and growing

"Access to peers across other industries is invaluable". Adam Novak, Group Head of CX, nib

PAST INTERNATIONAL KEYNOTE
Barnaby Dawe
Chief Customer Officer , Pret-A-Manger (UK)
PAST INTERNATIONAL KEYNOTE
Jeanne Bliss
Godmother of CX ,
PAST INTERNATIONAL KEYNOTE
Shawn Goodin
Chief Marketing Technology Officer , JP Morgan Chase (US)
PAST INTERNATIONAL KEYNOTE
Scott McKain
Godfather of CX , (US)

10

Events to access throughout the year

What is the CX Collective?

The CX Collective is the region’s most established membership community of CX leaders, coming together in a vendor-free environment to spearhead the journey to customer-centricity.

 

By sharing ideas, inspiring one another, and leveraging the collective intelligence of the community, membership of the CX Collective enhances the development of CX both in your organisation and across the region as a whole.

 

Centred around a comprehensive programme of events, exclusive content and research pieces, and access to the member community all year round, the CX Collective is the ultimate learning and development opportunity to support your journey to putting customers at the centre of your organisation.

 

Details

WHERE

Sydney & Melbourne

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
CX Managers

JOIN YOUR PEERS:

Find out more

COMMUNITY-LED

An Insight Exchange where knowledge, experience and ideas with other CX leaders are facilitated through the Collective’s collaborative framework.

PROBLEM SOLVING

Work together in focussed small teams to overcome business challenges, support each other through shared accountabilities and drive real change.

NETWORKING OPPORTUNITIES

Develop and nurture new professional and personal relationships with other local and international CX leaders in a vendor neutral environment.

EXCLUSIVE RESEARCH

Participate in and access exclusive ANZ market specific research, to benchmark yourself against your peers.

CX Collective Co-chairsAren’t they awesome…

Emma Harrington

The NRMA

Chief Customer Officer

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Cambell Holt

Mercer

Chief Customer Officer

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie

PEXA

Chief Customer Officer

Kylee Clydesdale

HONEST, OPEN ENVIRONMENT Being a vendor-free community, the Collective has really allowed us to connect with other CX leaders in an honest, open environment. And being able to connect, share ideas and work through challenges with other members at events and throughout the year has been invaluable

ACTIONABLE LEARNINGS Access to peers across other industries has been invaluable with regards to taking away actionable learnings to enhance the experience of my own customers.

Anna Hardie

GREAT RESOURCE If you are considering joining the CX Collective, it's definitely a great resource of Australia's best CX professionals all in one membership. And it's a very open, transparent community of professionals and insights to tap into.

Sarah Peacock

VALUABLE NETWORK I'd say if you want to learn more from peers and not just from textbooks or reports, definitely it's a great way of doing it. Wonderful use of time. And having that network online as well as in person is really valuable.


GATHERING

 

THE

rightsmartestbest in CX

PEOPLE

The power of the CX collective is driven by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to attract the most exciting and imaginative group of people and bring them together.

CX Collective Members
AMP logo
City chic
Alinta energy logo
Volkswagen logo
Tabcorp


 

INTERESTED
IN JOINING?

We bring people and ideas together,
the connection just happens.

Contact

Chris Waite

Head of Growth, Ashton Media

Ph: +61 424 453 172

chris@ashtonmedia.com.au