50

Enterprise CX practitioners and growing

"Access to peers across other industries is invaluable". Adam Novak, Group Head of CX, nib

PAST INTERNATIONAL KEYNOTE
Barnaby Dawe
Chief Customer Officer , Pret-A-Manger (UK)
PAST INTERNATIONAL KEYNOTE
Jeanne Bliss
Godmother of CX ,
PAST INTERNATIONAL KEYNOTE
Shawn Goodin
Chief Marketing Technology Officer , JP Morgan Chase (US)
PAST INTERNATIONAL KEYNOTE
Scott McKain
Godfather of CX , (US)

10

Events to access throughout the year

What is the CX Collective?

The CX Collective is an on-going program of events, content, research, study-trips and more designed for CX practitioners to learn, share and develop their capabilities. Members work with peers to benchmark their CX programs, problem solve and drive progress, personally and professionally.

Please note that the CX Collective is a vendor-neutral environment.

Details

WHERE

Sydney & Melbourne

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
CX Managers

JOIN YOUR PEERS:

Sign Up

COMMUNITY-LED

An Insight Exchange where knowledge, experience and ideas with other CX leaders are facilitated through the Collective’s collaborative framework.

PROBLEM SOLVING

Work together in focussed small teams to overcome business challenges, support each other through shared accountabilities and drive real change.

NETWORKING OPPORTUNITIES

Develop and nurture new professional and personal relationships with other local and international CX leaders in a vendor neutral environment.

EXCLUSIVE RESEARCH

Participate in and access exclusive ANZ market specific research, to benchmark yourself against your peers.

CX Collective Co-chairsAren’t they awesome…

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Cambell Holt

Mercer

Chief Customer Officer

Harriet Wakelam

IAG

Director Design Centre

Jason Bradshaw

Volkswagen Group Australia

Chief Customer Officer

Justin Lee

Expedia

Director Customer Experience

GATHERING

 

THE

rightsmartestbest in CX

PEOPLE

The power of the CX collective is driven by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to attract the most exciting and imaginative group of people and bring them together.

CX Collective Members
Volkswagen logo


 

INTERESTED
IN JOINING?

We bring people and ideas together,
the connection just happens.

Contact

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 2 8228 6900

tristan@ashtonmedia.com.au