"Access to peers across other industries is invaluable". Adam Novak, Group Head of CX, nib
CO-CHAIR & MEMBER SPOTLIGHT
10
Events to access throughout the year
What is the CX Collective?
The CX Collective is the region’s most established membership community of CX leaders, coming together in a vendor-free environment to spearhead the journey to customer-centricity.
By sharing ideas, inspiring one another, and leveraging the collective intelligence of the community, membership of the CX Collective enhances the development of CX both in your organisation and across the region as a whole.
Centred around a comprehensive programme of events, exclusive content and research pieces, and access to the member community all year round, the CX Collective is the ultimate learning and development opportunity to support your journey to putting customers at the centre of your organisation.
Details
WHERE
Sydney & Melbourne
WHO:
Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
CX Managers
JOIN YOUR PEERS:
WHAT IT’S LIKE
TO BE A PART OF
THE CX COLLECTIVE?
PLAY VIDEO
CX Collective Co-chairsAren’t they awesome…
Emma Harrington
The NRMA
CEO, Motoring and Membership
Ebenezer Banful
ANZ
Manager Customer Analytics
Justin Lee
Expedia Group
Director Customer Experience
Elyssia Clark
Benetas
GM, Customer, Insights and Marketing
Lisa Dowie
PEXA
Chief Customer Officer
Luka Popovac
McDonald's
Head of Customer Experience
Adam Novak
nib group
Group Head of Customer Experience and Operational Excellence
Belinda Dimovski
Australian Red Cross
Former Director Engagement and Support
HONEST, OPEN ENVIRONMENT Being a vendor-free community, the Collective has really allowed us to connect with other CX leaders in an honest, open environment. And being able to connect, share ideas and work through challenges with other members at events and throughout the year has been invaluable
Kylee Clydesdale - Senior Manager, Advocacy Capability
ACTIONABLE LEARNINGS Access to peers across other industries has been invaluable with regards to taking away actionable learnings to enhance the experience of my own customers.
Adam Novak - Head of Customer Experience
GREAT RESOURCE If you are considering joining the CX Collective, it's definitely a great resource of Australia's best CX professionals all in one membership. And it's a very open, transparent community of professionals and insights to tap into.
Anna Hardie - Head of Customer Engagement
VALUABLE NETWORK I'd say if you want to learn more from peers and not just from textbooks or reports, definitely it's a great way of doing it. Wonderful use of time. And having that network online as well as in person is really valuable.
Sarah Peacock - Head of Customer Engagement
GATHERING
THE
rightsmartestbest in CX
PEOPLE
The power of the CX collective is driven by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to attract the most exciting and imaginative group of people and bring them together.
CX Collective Members
