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Agenda

2018 Roundtable topics include:

Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

08.50 – 09.00

Welcome & Opening Remarks

09.00 – 09.30

Bettina Pidcock
Chief Customer Officer
QBE

Forget Customer-Centricity. It’s Now About Customer Obsession.

9.30 – 10.30

First Interactive Roundtable Discussion Group

10.30 – 11.00

Coffee & Networking Break

11.00 – 11.30

Rodney Moynihan
Director ANZ
Zendesk

Stop Distracting Your Customers

11.30 – 12.30

Second Interactive Roundtable Discussion Group

12.30 – 13.15

Lunch & Networking

13.15 – 13.45

Craig Lauchlan
GM Customer Experience Transformation
AGL

Putting the customer at the centre of transformation

13.45 – 14.45

Third Interactive Roundtable Discussion Group
 

14.45 – 15.15

Jane Power
Chief Customer and Marketing Officer
Bupa

Using our customer’s insights to revolutionise their health & care experiences

15.15

Close of Customer 360 Forum