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Delivering World-Class Omnichannel CX In A Disruptive Retail World

Kacey will discuss how critical it is to adapt to the constantly evolving landscape as a leading  Omnichannel retailer in the United States.  Change brought upon us by the merging of Digital and Physical worlds requires companies to re-think how they compete and utilise their assets as customers are presented with more and more options to satisfy their growing needs.  Ensuring organisational readiness is paramount to succeed. As Amazon sets its sights upon Australia in 2017 insights from this session can’t be missed, irrespective of which vertical market you operate in.

Kacey Sharrett, Vice President Digital Operations, Barnes & Noble Inc

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