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Starting Small And Unsexy: Proving That A Focus On CX Will Drive Business Benefit

Jo will share unique insights into one of the first programs of work she ran at global recruitment firm, Hudson in the very early stages of its Customer Experience Journey. By starting small, ‘unsexy’ and being internally focused, Hudson was able to deliver considerable end customer benefits as well as drive revenue uplift. Jo will share a number of key lessons learned in implementing a new program of work, as well as highlight some examples of the personality traits CX professionals need to either have, or develop, if they’re to truly drive change in their organisation.

Joanne Stone, Director of Customer Experience, Asia Pacific, Hudson

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