As customer experience become an increasingly critical topic for the majority of enterprise organisations our panel of CX leaders discuss the key challenges and barriers to success that exist in large businesses. Building the business case, change management, metrics and culture are just some of the topics to be covered during this session.
Harriet Wakelam, Director Human Centred Design, IAG
Paul Sainsbury, Group Executive, Wealth Solutions and Customer, AMP
Justin Lee, Director of Customer Experience (ANZ) Expedia, Wotif & Lastminute.com
Gab Dracopoulos, Head of Customer, Melbourne IT