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Overview
Agenda
Evolution: The Convergence of Customer and Employee Engagement
How to derive real business value from an impactful customer experience strategy
The KFC Brand Journey and new Brand Purpose an inside out approach
Aussie’s CX Journey – the challenges of combining the digital experience with the personal sales experience
Delegates
Your Thoughts On The Customer 360 Forum
Sponsor
Your Roundtable Selections
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Overview
B2B Marketers Lunch – March 2021
Customer 360 Symposium 2022
Executive Lunch – NICE 11 May backup
L&D + HR Symposium 2022
Marketing Tech Symposium 2021
RSVP
Under The Hood: Digital Media Training
Evening with Blis
CX Awards 2018
CX Collective
Programmatic Summit 2019
Customer 360 Symposium 2019
Agency Leaders Symposium 2018
Access China Summit 2018
Programmatic Summit 2018
Agency Leaders Symposium 2018
Customer 360 Symposium 2018
Programmatic Forum 2018
Customer 360 Forum 2018
Esports Conference 2019
Esports Conference 2018
Agency Leaders Symposium 2019
Access China Summit 2017
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Programmatic Forum 2017
Customer 360 Symposium 2017
Agency Leaders Symposium 2017
Marketing Tech Symposium 2017
Programmatic Summit 2017
Customer 360 Forum 2017
Agency Leaders Symposium 2016
Marketing Tech Symposium 2016
Customer 360 Symposium 2016
Programmatic Summit 2016
Customer 360 Forum 2016
Programmatic Forum 2016
Customer 360 Forum 2015
Agency Symposium 2015
Data Strategy Symposium 2015
Data Strategy Symposium 2014
Agency Symposium 2014
Customer 360 Symposium 2015
Programmatic Summit 2015
Customer 360 Forum
Data Strategy Forum
Your Roundtable Selections
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Roundtable topic descriptions:
Closing the Gap b/w Customer Expectations & the Omni-Channel Experience
Business Case Insight, Strategy & Success for Investment into CE/UX
Personalising the Customer Experience Using Data
Achieving a Customer Centric Culture in your Organisation
Identifying, Measuring & Aligning Critical Customer Experience Metrics
Adapting to the Contact Centre of the Future
NPS to Drive Improvement & Transform The Customer Experience
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