Fill out my online form.
Roundtable topic descriptions:
- Closing the Gap b/w Customer Expectations & the Omni-Channel Experience
- Business Case Insight, Strategy & Success for Investment into CE/UX
- Personalising the Customer Experience Using Data
- Achieving a Customer Centric Culture in your Organisation
- Identifying, Measuring & Aligning Critical Customer Experience Metrics
- Adapting to the Contact Centre of the Future
- NPS to Drive Improvement & Transform The Customer Experience